Wallace House Surgery



Opening Hours

Changes to Opening Hours
From November 2016 the surgery Reception will be closed on Mondays between 2.00pm - 3.00pm.

Wallace House Surgery
Monday 8.00am - 2.00pm, then 3.00pm - 6.30pm
Tuesday 8.00am - 8.00pm
Wednesday 8.00am - 8.00pm
Thursday 8.00am - 6.30pm
Friday 8.00am - 6.30pm
Saturday 8:00am - 12:00pm

Calton Court Surgery

Calton Court is open Monday - Thursday mornings and also afternoons. These dates are also available from reception.

Please contact reception to get further details on all our opening times as they may vary.

Changes to Walk-In Clinics

Our Main Surgery in St Andrew Street operates GP Walk In Clinics every weekday between 8.00am and 10.00am. Following patient feedback and to increase the number of pre-bookable GP appointments, afternoon Walk In Clinics have been limited to Monday afternoons only between 3.00pm and 5.00pm.

Please help yourself to a clipboard and pen and complete the questionnaire underneath the green numbered card. Please go to the desk when your number is called so we may book you in and send you to a Waiting Room. We guarantee that each patient who attends our Walk In Clinics in the allotted timeframe will be seen by one of our Duty Team.

Under 5's and Over 75's will be prioritised.

You do not need to telephone and make an appointment first.

Minor Illness Clinic

The Minor Illness Clinic runs every Monday, Wednesday, Thursday and Friday - mornings and afternoons.

Our Nurse Practitioners can see you in their Minor Illness Clinic for many conditions on the day or pre-book an appointment!

Our Nurse Practitioners have undertaken additional qualifications and training to assess, diagnose, treat and prescribe any necessary medication and have access to a Doctor if required. Suitable conditions include those listed below:

Respiratory or ears, nose and throat Coughs, colds, flu, sore throat, sinus infections, earache, hayfever, chest infection, acute/chronic asthma, acute COPD, oral thrush, mouth ulcers
Eye conditions Conjunctivitis, stye, sore eyes, itchy eyes, swollen eye lids
Musculoskeletal Minor injuries, acute back or neck sprains, acute sprains
Gynae Thrush, vaginal discharge
Urology Female urine tract infection, kidney infection, cystitis
Contraception Pill check, emergency contraceptive
Skin Rashes, animal/insect bites and stings, eczema, fungal and bacterial skin infection, athletes foot, impetigo, in growing toenail, foot and mouth, verruca/warts, boils, cold sores, shingles, nappy rash, cellulitis, acne, wound infections
Stomach Gastroenteritis (diarrhoea and vomiting), threadworms, acute constipation
Anything else Headaches, fever, minor head injuries (not on anti coagulates), dizziness

Conditions not suitable:
  • Babies under 1 year
  • Conditions over 2 weeks old
  • Routine nurse appointments for smear, travel, wound care, leg ulcers, stop smoking, ear syringing
  • Long term conditions review for diabetics, hypertension, COPD
  • Referral requests and conditions under on-going GP review
  • Breast or testicular lumps

Routine Appointments

Routine GP appointments are available to book online, over the phone, or in person at the surgery. We can offer both female and male clinicians. You may see whichever doctor you wish provided an appointment is available.

For routine nursing appointments you can either book in person at the surgery or over the phone.

Extended Hours

We offer extended hours appointments with our nursing team on a Tuesday evening and a Saturday morning.

Visit request

Visits are for housebound patients and the seriously ill. GP's can see four patients in the time they need for one visit. If you feel you require a GP visit please call the surgery at your earliest opportunity. We will triage visit requests and respond to each patient accordingly.

Making an Appointment

Consultations are by appointment, which may be booked in person, by telephone or via the internet. Appointments may be booked up to 4 weeks in advance. 

You may see whichever doctor you wish provided an appointment is available. For continuity of care it is helpful if you see the same doctor for the same problem. 

If you are unable to attend please cancel your appointment so that it can be made available for someone else. 

An appointment is for one person only. Where another family member needs a consultation, even for the same problem, please book a separate appointment.

Out of Hours GP Service

Our ‘out of hours’ service is provided by HUC (Hertfordshire Urgent Care). HUC covers practices within the area covered by
Hertfordshire CCG when the surgery is closed, after 18:30 Monday to Friday, at weekends and on Public Holidays.  For medical problems arising when the surgery is closed, that cannot wait until the next routine surgery please phone 111.

New NHS 111 Service

For urgent medical help, advice or reassurance (anything less than a 999 emergency) dial 111.

Its open 24 hours a day, with trained advisors on hand to give you immediate advice.

For more information see: www.nhs.uk/111