Wallace House Surgery

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Practice

Welcome to Wallace House Surgey

Wallace House is a group practice located in the historic centre of Hertford. 

There is access for disabled patients and two ground floor consulting rooms. We also have a branch surgery at 19 Calton Court, Windsor Drive, SG14 2EG. The two sites are computerised and linked.

Change of Address

Please make sure you let us know if you change your name, address or telephone number.

If you have been referred for hospital treatment, please remember to let the hospital, as well as your GP, know your new address. If you do not inform the hospital of any change in your details you may not receive your appointment date or any further correspondence.

Patients with Particular Needs

If you are unable to negotiate the stairs for any reason, Wallace House Surgery can provide downstairs consulting with GP’s and Nursing staff. Please remember to mention to the receptionist if you need a downstairs consulting room when you are booking your appointment.

Complaints Procedure

As part of the NHS we operate a Practice Complaints Procedure.  Our Practice Manager will give you more information should you require it. Our aim is to offer you the highest possible standard of service and we will endeavour to deal swiftly with any problems that occur.

Patient Confidentiality

We provide a confidential service to all our patients including the under 16s. We comply fully with Caldecott guidelines and Data Protection Act.

Zero Tolerance

The practice has a policy of zero tolerance and will not tolerate violence or abuse of staff or other persons present in the surgery.  Action will be taken against those patients who do not respect the policy.

Access to Records Policy

Wallace House Surgery has a policy of openness with regard to health records and health professionals are encouraged to allow patients to access their health records on an informal basis. Please view our Access to Records Policy.

Wallace House Surgery Publication Scheme

This Publication Scheme is a complete guide to the information routinely made available to the public by Dr Mobley and Partners.

Take a look at The Wallace House Surgery Publication Scheme.

Named Allocated GP

All patients at Wallace House Surgery are allocated a Named GP who is responsible for your overall care.

If you wish to know who your named GP is or change your existing one please contact reception.

GP Earnings

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the practice of Wallace House Surgery in the last financial year was £51,717 before tax and National Insurance.

This is for 4 full time GPs, 5 part time GPs and 1 locum GP who worked in the practice for more than six months.

Your Local CCG (NHS Hertfordshire)

The area served by Wallace House and Wallace House Branch surgeries is covered NHS Hertfordshire CCG (Clinical Commissioning Group).

Website: http://www.enhertsccg.nhs.uk/

For details of Primary Care Services in the area look at www.nhs.uk.

CQC Registered

Who are the CQC?

The CQC (Care Quality Commission) are the independent regulator of all health and social care services in England.

Their job is to make sure that care provided by hospitals, dentists, ambulances, care homes and services in people’s own homes and elsewhere meets national standards of quality and safety.

They also protect the interests of vulnerable people, including those whose rights are restricted under the Mental Health Act.

They put the views, experiences, health and wellbeing of people who use services at the centre of their work, and they have a range of powers that they can use to take action if people are getting poor care.

Wallace House Surgery CQC Information