Wallace House Surgery

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Overseas patients
- New
06/01/2020
As you know, we provide free healthcare to everyone seen in our emergency department, and for maternity services. However, for patients not ordinarily resident in the UK, there is a charge for all other treatment. Please see our overseas patients Read more
Memory Cafe
03/10/2019
Your Data Matters to the NHS
01/10/2019
September 2019 Newsletter
24/09/2019
Flu Clinics
18/09/2019
Open till 18:30 this evening
06/08/2019
Are you ready for Summer?
23/04/2019
Are you ready for Summer?
17/04/2019
Join your local Health Walk to make new friends
13/03/2019
Surgery Closures
21/02/2019
Herts Help - Hospital & Community Navigation Service
09/01/2019
Monday Walk-In Clinic
11/12/2018
Non-prioritised walk in service
27/09/2018

Wallace House Surgery