Wallace House Surgery

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

The Minor Illness Clinic is led by our Emergency Care Practitioner and runs within the Walk-In Clinics held on Monday morning and afternoon, Tuesday, Thursday and Friday mornings only. There are also pre-bookable on the day appointments to see the Emergency Care Practitioner on Tuesday, Thursday and Friday afternoon.

Our Emergency Care Practitioner is a Specialised Paramedic that has undertaken additional qualifications and training to assess diagnose and treat the conditions listed below.

Suitable Conditions include those listed below

Respiratory or Ears, Nose and Throat – Coughs (less than 4 weeks), colds, flu, sore throat, sinus infections, nose bleeds, earache, hay fever, chest infection, acute/chronic asthma, acute COPD, oral thrush, mouth ulcers, tonsillitis and assessment for ear syringing.
Eye conditions – Conjunctivitis, stye, sore eyes, itchy eyes and swollen eye lids
Musculoskeletal – Minor injuries, acute back or neck sprains and acute sprains
Gynaecology – Thrush, vaginal discharge and itching
Urology – Urine tract infection, kidney infection and cystitis
Skin – Rashes, animal/insect bites (may need tetanus by nurse also) and stings, eczema, fungal and bacterial skin infection, athletes foot, impetigo, in growing toenail, foot and mouth, verruca/warts, boils, cold sores, shingles, nappy rash, cellulitis, wound infections and gout
Stomach – Gastroenteritis (diarrhoea and vomiting), threadworms and acute constipation
Anything else – Headaches, fever, minor head injuries (not on anti-coagulants), dizziness, feeling anxious, upset (no previous mental health history), high temperatures and patients requesting referral for blood test / referral for radiology

Conditions not suitable:

If you have been seen recently for the same problem by a GP and the treatment/medication did not work
Babies under 2 years old
Conditions over 4 weeks old
Routine nurse appointments for smear, travel, wound care, leg ulcers, stop smoking, ear syringing
Long term conditions review for diabetics, hypertension, COPD
Conditions under on-going GP review
Breast or testicular lumps
Complex mental health
Migraines
Medication Reviews
Moles
Contraception pill reviews
Emergency contraception
Any lump without associated injury
Long term rash skin conditions

Wallace House Surgery